Shipping Policy

Shipping Policy
At E4site Inc., we understand that a great kitchen experience begins with thoughtful choices. This Shipping Policy outlines how we handle, process, and deliver your order efficiently, ensuring your products arrive safely at your home.

Our Shipping Approach
We strive to deliver top-quality kitchen products directly from trusted partners and fulfillment centers worldwide, reducing unnecessary inventory and environmental impact. This direct-to-consumer approach allows us to:

• Provide reliable, premium kitchen essentials

• Keep pricing competitive by avoiding traditional retail markups

• Minimize waste and support a sustainable supply chain

We appreciate your understanding and patience as we work to provide a smarter, more eco-conscious shopping experience.

---

1. Processing & Shipping Fees
We handle each order with care and attention to detail.

Order Processing Time:
Please allow 2–4 business days for order processing, quality checks, and packaging before shipment.

During Peak Seasons (Holidays / New Year):
Processing times may be extended up to 5 business days due to higher order volume.

Shipping Fee:
A flat shipping fee of $5.99 is applied to all orders, regardless of the destination.

---

2. Estimated Delivery Times
As our products are shipped from global fulfillment centers, delivery times may vary by location.

Please note, delivery times are estimates and are not guaranteed.

---

3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email along with a tracking number.

Important Information:

• Tracking updates may take 1–3 business days after the label is created

• If tracking information does not update right away, it means your package is still in transit

---

4. Customs, Duties & Taxes
For international shipments, E4site Inc. sends all orders DDU (Delivered Duty Unpaid). This means:

• Any customs duties, taxes, or import fees are the responsibility of the customer

• We are not responsible for delays caused by customs clearance processes

Customs fees are uncommon for small kitchen items, but they may vary by country.

---

5. Order Modifications & Cancellations
We process orders quickly to ensure timely delivery.

If you need to change your shipping address or cancel your order, please contact us at service@reyixia.com within 12 hours of placing the order. Once your order enters the processing stage, we are unable to make changes or cancellations.

---

6. Lost or Damaged Packages
We are committed to your satisfaction.

Damaged Items:
If your package arrives damaged, please send a photo within 72 hours of receiving it, and we will send a replacement at no extra cost.

Lost in Transit:
If the carrier confirms your package is lost, we will promptly send a replacement free of charge.

---

Thank you for choosing E4site Inc.! We are here to ensure your kitchen experience is seamless and enjoyable.