Return & Refund Policy

Return & Refund Policy
At E4site Inc., we want you to shop with peace of mind. Our Return & Refund Policy outlines how we handle returns, exchanges, and refunds, ensuring a smooth process for you.

1. Return Eligibility
We offer a 30-day return policy from the date you receive your item. To be eligible for a return, the following conditions must be met:

  • The item must be in the same condition as when you received it.

  • Unused, unworn, and in the original packaging (if applicable).

  • Must include the original receipt or proof of purchase.

2. How to Start a Return
To begin a return, please contact us at:
service@reyixia.com

Once your return request is approved:

  • We will provide a return shipping label.

  • You will receive detailed instructions on how and where to return the item.

Important:
Items returned without prior authorization will not be accepted. If you have any questions, feel free to reach out to us at service@reyixia.com.

3. Damaged or Incorrect Items
Please inspect your items upon delivery. If the item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

4. Exceptions & Non-Returnable Items
Certain items are not eligible for return, including:

  • Perishable items (e.g., food, plants, flowers).

  • Custom or personalized products.

  • Personal care items (e.g., beauty or hygiene products).

  • Hazardous materials or flammable substances.

  • Original shipping fees paid during checkout.

  • Sale items and gift cards.

If you're unsure whether your item qualifies for return, please contact us before initiating the return.

5. Exchanges
To quickly get the item you want, we recommend the following process:

  • Return the original item.

  • Once the return is approved, place a new order for the replacement.

6. European Union – 14-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, without any justification.

Conditions:

  • The item must be unused and in its original packaging.

  • Proof of purchase is required.

  • This right applies regardless of our standard 30-day return policy.

7. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow up to 10 business days for the refund to be completed.

Please note that your bank or credit card provider may require additional time to process the refund.

If you haven't received your refund within 15 business days, please contact us at service@reyixia.com.

8. Return Address
Please use the return shipping label provided by E4site Inc. to send any returned items.

Return Address:
E4site Inc.
Long Beach, CA 90803
United States